ESL Federal Credit Union

ESL Federal Credit Union wants its employees to stick around for the long haul, and its learning function endeavors to make that happen. Now recognized as a Great Place to Work, with a turnover rate of 12 percent (the industry average is 24 percent), ESL has made significant progress toward that goal.

Eight years ago, the relationship between the training department and senior management was purely transactional. Now, the group has gone from order-takers to established experts on adult learning