Managing Difficult Participants

A disruptive participant in your training event can put an end to learning in a hurry. How do you get the class back on track? This issue provides tips and tools to help you prepare for sessions so you can anticipate trouble, and plan to deal with it before it starts. It will also help you adjust your reactions so as to not make disruptive situations worse. In addition, 12 specific disruptive behaviors are addressed, along with recommendations on how to handle them effectively.