A seat of the pants approach to project management is no longer viable. Today’s trainer is taking on truly unique projects—and often many at once. Whether you’re developing materials on unfamiliar topics or writing courses for others to deliver using new technology, now is the time to strengthen your project management process.
If you are designing a training program for the first time, this practical book is for you. Part of ATD’s Training Basics series, it zeroes in on how to design successful training for the face-to-face or virtual classroom. It also serves as a guide for developing self-study training programs, such as online tutorials and workbooks.
Stop presenting and start facilitating meaningful learning. Whether you are a subject matter expert who occasionally takes on a trainer role, a trainer who wants to build on solid presentation skills, or anywhere in between, Facilitation Basics will help you create supportive and effective learning. This complete how-to guide is designed to improve your facilitation proficiency so you can give face-to-face as well as online and virtual classroom learners your best.
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.
Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.
This issue of TD at Work will instruct on how to make sound decisions about which talent development strategies to pursue--ones that will provide the biggest benefit to your organization--by showing how to uncover stakeholder perspectives, optimize strategic alignment, and monitor your training effectiveness.
Have instructional design skills changed? What other skills are needed to be successful in the profession? The Association for Talent Development has partnered with the International Association for Continuing Education and Training and commissioned Rothwell & Associates to conduct Skills, Challenges, and Trends in Instructional Design.
Prepare and establish new front-line leaders with training that develops essential supervisory skills. Investing in new supervisors increases productivity and organizational profitability, and it results in engaged, high-performing teams. Yet many new supervisors—the very people responsible for planning and organizing work in every organization—are often undertrained in the skills required to be a successful front-line leader.
In New Supervisor Training, training legend Elaine Biech presents innovative two-day, one-day, and half-day training workshops that help supervisors embrace their new roles and develop supervisory skills in five key areas: promoting communication, guiding the work, leading the workforce, coaching employee performance, and developing themselves.
How many more lies can there be? Prepare to be intrigued—and maybe a little outraged. In this captivating follow-up to Lies About Learning (2006), workplace learning veteran Larry Israelite sets out to debunk today’s pervasive myths about learning in a style that will make you smile. This book shares the candid perspectives of 10 high-level executives from a wide range of industries and offers advice for how to best to deal with new lies about organizational learning.
Develop training content that adheres to today’s demanding standards. Master trainer Geri McArdle’s refresh of Training Design and Delivery makes accessible the proven principles and tools that countless trainers rely on.
Instructional Design Now: A New Age of Learning and Beyond, a collaboration of the Association for Talent Development (ATD) and the Institute for Corporate Productivity (i4cp), explores a learning landscape rich in emerging opportunities, populated by professionals eager to create and unleash content that drives employee development and organizational performance. But ATD and i4cp found that instructional designers don’t rate their profession’s overall efforts as highly as they might.