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Upwardly Mobile

ATD Staff | June 29, 2015 | Article

For Hilton’s sales force, a mobile app carries learning beyond the classroom.

Mobile Learning Landscape 2015 Whitepaper

Building Toward Anytime, Anywhere Learning
ATD Research | May 11, 2015 | Whitepaper

ATD and i4cp found that 34 percent of organizations have mobile learning programs. Even among organizations not actively leveraging mobile learning, interest in its potential has—and does—run high.

State Of The Industry

Laurie Miller, David Frankel | March 12, 2015 | Webcast

Going Mobile: An ATD Infographic

Sarah Gilbert | February 11, 2015 | Article

This ATD infographic highlights recent data surrounding mobile learning. 

Making the Leap: The Pivotal Role of Training in AT&T's Acquisition of Cricket

TechKnowledge 2015 TH206
Tad Kozak | January 15, 2015 | Video

When AT&T acquired Leap Wireless (which operated the Cricket brand), AT&T announced it would merge Cricket with AT&T's Aio Wireless to become 'the new Cricket,' with a goal for the two to operate as one within 60 days. This session will describe the aggressive training initiative for 10,000 Cricket retail employees. The speaker, a veteran of three AT&T mergers, applied many lessons learned when designing the Cricket training initiative and added a newly developed, mobile performance support tool to emphasize just-in-time information. All resources foster self-sufficiency and were optimized for smartphone use, the primary tools for retail employees. Components of the training initiative included one day of instructor-led training focusing on the new Cricket brand and culture, to supplement an internal instructor staff, Aio worked with Wounded Warriors and other groups to hire 38 veterans as temporary instructors. A suite of WBTs and simulations covered compliance and privacy issues, network and device training, point-of-sale system guidance, and customer support. The program incorporated a performance support tool for use on the sales floor to rapidly access the information needed to handle real-time customer questions and a step-by-step guide for all major systems transactions. The speaker will describe how his team designed and tested the program within a tight timeline, the supporting technologies used to manage and deliver resources, and the ongoing role of collaboration and social learning within the new organization.

Common Sense for the E-Learning Designer

TechKnowledge 2015 Session: W300
Ethan Edwards | January 14, 2015 | Video

It seems that the shared perspective of learners and designers about e-learning is that much of it is not very good: it's boring, the interactions don't teach, the media is unhelpful, and so on. This is in spite of the fact that well-meaning designers are following long-established models and doing exactly what most authoring tools have made easy. When pushed, many designers know that what they are doing is flawed, but there's little guidance to do anything better. Many e-learning solutions are not complex or difficult to achieve—mainly what is needed is a focus on the essential aspects of learning that have been overlooked in the haste to rely on technology alone. In this session, you will learn 10 straightforward and powerful principles to guide e-learning design. The principles focus on issues of feedback, learner actions, usefulness of templates, motivation, risk, and content. Appropriate to any content and applicable to any authoring tool, these principles will empower designers to make concrete design changes that improve the impact of their e-learning courses.

Mastering Mobile Learning: Tips and Techniques for Success

TechKnowledge 2015 Session: W106
Chad Udell | January 14, 2015 | Video

Mobile learning is a popular topic, but one that has a lot of confusion swirling around it. Join an industry expert in demystifying key areas of m-learning and digging into his latest book, Mastering Mobile Learning.

Visual Explanations: How to Describe and Clarify With Graphics

TechKnowledge 2015 Session: W400
Connie Malamed | January 14, 2015 | Video

People are wired to understand visuals. Research shows that when you use relevant graphics to explain, clarify, and enhance content, it typically improves learning. In this session, we will explore the most effective graphics to use for various types of content. Then the speaker will discuss design tips for each format, showing what enhances the message and what obscures it. These techniques will make you more conscious of how to design with intention, so that your graphics are understood accurately and are aesthetically pleasing.

Using Mobile Technology to Make On-the-Job Learning Practical

TechKnowledge 2015 Session: W407
Marty Rosenheck | January 14, 2015 | Video

It's common knowledge in the talent development community that learning happens primarily on the job. The 70-20-10 framework states that only 10 percent of learning is formal classroom or e-learning, 20 percent is informal, and 70 percent is experiential. Despite its importance, on-the-job learning is rarely implemented in a systematic way, because it tends to be haphazard, inefficient, and difficult to manage and track. In this session you'll learn how cognitive apprenticeship principles implemented through emerging technologies can finally make on-the-job learning a practical reality. Cognitive apprenticeship combines the best of the traditional apprenticeship model with principles based on cognitive research on learning. The result is a set of guidelines for accelerating the process of developing skills. Mobile technologies, experience API (Tin Can), and badges have made it practical to implement on-the-job learning. You'll see examples of how an on-the-job learning path was deployed on employees' smartphones. They accessed video modeling and performance support when needed. They also used their phone's sensors (camera, audio, video, and GPS) to capture evidence of work and submit it to coaches for feedback and guidance. The experience API enabled tracking, learning analytics, and the awarding of badges. You'll see the results of a pilot study of the technology-supported, on-the-job learning process, and hear lessons learned that you can apply in your organization.

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