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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 17, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Personal Development Action Plan

Carrie Van Daele | January 04, 2017 | Tool

This is a template form to assist in developing goals and follow-up plans for your employees.

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Human Capital Trends at ATD 2016

Clara Von Ins | June 14, 2016 | Tool

Human Capital specialist Clara Von Ins shares what key themes the human capital community focused on most at ATD 2016.

Breaking Down Traditional Barriers in Government: Keynote from Carolyn Colvin (US SSA)

Carolyn Colvin | June 14, 2016 | Video

Carolyn W. Colvin, Acting Commissioner of the Social Security Administration (SSA), shares how the SSA breaks down traditional barriers and skillfully invests in its employees, making SSA a thriving and successful agency.

Preparing Manager to Support Staff Skills

ATD Staff | March 09, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with research and analyst Patti Shank about the February 2016 One Minute, One Question survey that looked at how L&D prepares managers to support new staff skills.

The Great Generation Shift

The Emerging Post-Boomer Workforce
Bruce Tulgan | February 01, 2016 | Tool

This whitepaper describes the post-Baby Boomer shift that demographers and workforce planners have been anticipating for decades.

Are You a New Leader? Use Newness to Your Advantage

An Interview With Mary Slaughter
Mary F. Slaughter, Ann Parker | October 30, 2015 | Podcast

Ann Parker, Community of Practice manager at ATD, interviews Mary Slaughter, Director at Deloitte Consulting, Human Capital Practice.   In her Confessions From the C-Suite article, to be published in the inaugural issue of CTDO magazine, Mary writes about the “power of new” and how being new in an organization – especially on the executive team – can be used to one’s advantage, as well as the mistakes one can make in a new role. In this interview, Mary further explores the concept of newness.

Appreciation in the Workplace: What It Does (and Doesn’t Do) for Your Organization

Paul White | September 25, 2015 | Webcast

While employee recognition programs can be effective in acknowledging achievements and performance, they are not successful in helping individuals feel appreciated at work. Senior leaders can learn the foundational issues necessary for employees to feel truly valued and create a more positive work environment, which has been shown to have numerous benefits for the organization's functioning. Be prepared to challenge your thinking about employee recognition and communicating appreciation in the workplace. You will also receive practical action steps to help make a culture of appreciation a reality in your organization.

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