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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 18, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Determining the Root Causes of Overload (Final Burnout Job Aid)

Kristin Cullen-Lester, Bill Pasmore | February 07, 2017 | Tool

This job aid from our TD at Work, A Toolkit for Leaders, can help you determine the root causes of change overload. 

Personal Development Action Plan

Carrie Van Daele | January 04, 2017 | Tool

This is a template form to assist in developing goals and follow-up plans for your employees.

The Public Manager Forum: Lessons Learned From the Presidential Transition

ATD Staff | October 18, 2016 | Video

Watch Dr. Martha Joynt Kumar, Director of the White House Transition Project, interview Timothy Horne, Federal Transition Coordinator for the 2016 Presidential Transition.

Leading the Federal Workforce Through the Presidential Transition

Ron Sanders, Roxy Torres | September 07, 2016 | Article

September 2016 TPMFor the September 2016 issue of The Public Manager, former OPM directors Janice Lachance and Linda Springer share some insights on how leaders and managers can support staff through the upcoming transition. 

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

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