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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 18, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 18, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Determining the Root Causes of Overload (Final Burnout Job Aid)

Kristin Cullen-Lester, Bill Pasmore | February 07, 2017 | Tool

This job aid from our TD at Work, A Toolkit for Leaders, can help you determine the root causes of change overload. 

The Public Manager Forum: Lessons Learned From the Presidential Transition

ATD Staff | October 18, 2016 | Video

Watch Dr. Martha Joynt Kumar, Director of the White House Transition Project, interview Timothy Horne, Federal Transition Coordinator for the 2016 Presidential Transition.

Leading the Federal Workforce Through the Presidential Transition

Ron Sanders, Roxy Torres | September 07, 2016 | Article

September 2016 TPMFor the September 2016 issue of The Public Manager, former OPM directors Janice Lachance and Linda Springer share some insights on how leaders and managers can support staff through the upcoming transition. 

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Bringing Innovation to the Federal Front

Roxy Torres, Paula Ketter | July 12, 2016 | Article

In the July 2016 cover story of The Public Manager, “A Space to Innovate,” we talked with Susannah Fox, chief technology officer at the U.S. Department of Health and Human Services. 

New Approaches to Performance Management

ATD Staff | April 20, 2016 | Podcast

Bill Sheridan, founder of Metris group and human capital expert, is interviewed by Christine Edmond on topics including organizational change, talent management issues, and advice for modifying or producing employee performance reviews.

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