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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Connection Is Protection From Job Burnout

Michael Lee Stallard | December 19, 2016 | Article

Michael Stallard offers three ways to boost connection and emotional energy, which will help protect you from job burnout. 

Strategic Storytelling: How Storyfication Can Impact Talent Development

Alfredo Castro | October 26, 2016 | Tool

Learn how to apply the principles of storytelling in the workplace.

Interview Tip #1: Use Clear and Concise Language

Alan De Back | September 13, 2016 | Video

Alan De Back discusses why using concise and clear language is necessary for any interview.

Interview Tip #2: Listen and Focus

Alan De Back | September 13, 2016 | Video

Hear Alan De Back discuss the importance of listening to and focusing on your interviewer.

Interview Tip #4: Non-Verbal Communication

Alan De Back | September 13, 2016 | Video

Alan De Back explains the importance of body language during an interview.

Interview Tip #3: Voice and Tone

Alan De Back | September 13, 2016 | Video

Alan De Back explains why your voice and tone should match your message.

Communication Skills for Interview Success

Alan De Back | August 12, 2016 | Video

Alan DeBack provides four tips to help you communicate at your best during an interview.

How to Talk About Salary in an Interview

Alan De Back | August 12, 2016 | Video

Hear Alan De Back's six tips for discussing salary during an interview.

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