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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

The Futurist Leader

July 01, 2015 | Article

Today’s challenging landscape is the new reality. It requires businesses to embrace new leadership and organizational development approaches in order to be successful. Recognizing emerging patterns will give leaders a great idea of what the future holds. This TD at Work will provide a framework and tools for doing so; it will:

• Define strategic foresight and outline the business imperative for the approach.
• Describe how to leverage both the push and pull of the future.
• Provide guidance on putting strategic foresight into practice.
• Explain how applying the Natural Foresight framework can help you become a futurist leader.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

Data Driven: How Performance Analytics Delivers Extraordinary Sales Results

Book Sampler (Table of Contents, Preface, Chapter 1)
Jenny Dearborn | February 24, 2015 | Book Chapter

A "how-to" guide to boosting sales through predictive and prescriptive analytics.

Sales Effectiveness Assessment

October 01, 2014 | Tool

Learn about the five sales effectiveness levels and determine where you have the greatest business needs.

22nd Century Selling Skills: Use Now at Risk of Great Success

ASTD 2014 International Conference & Expo
Mike Kunkle | May 04, 2014 | Video

In this session on 22nd century selling skills, the speaker will reveal a series of competencies that converge to form a foundation for selling mastery, in any century. He calls them 22nd century selling skills, only because we rarely see them all converge today. And when it does happen, it's usually due to luck or fate, rather than a purposeful orchestration or sales enablement plan.

Premeditated Selling

Chapter 07: Pipeline Management
Kevin Jones, Steve Gielda | September 25, 2012 | Book Chapter

This chapter provides some tools and techniques for improving your pipeline management process by helping you see the importance of building critical milestones into each stage.

Premeditated Selling

Chapter 02: Understanding Buying Factors
Kevin Jones, Steve Gielda | September 25, 2012 | Book Chapter

In this chapter, we cover five key components of understanding your customers’ critical buying factors.

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