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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 17, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Determining the Root Causes of Overload (Final Burnout Job Aid)

Kristin Cullen-Lester, Bill Pasmore | February 07, 2017 | Tool

This job aid from our TD at Work, A Toolkit for Leaders, can help you determine the root causes of change overload. 

Learning Organizations and the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett, author of the upcoming book Learning for the Long Run, explains what it takes to maintain a culture of learning.

The Four Phases of the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett identifies and explains four phases of the sustainability cycle.

The Public Manager Forum: Lessons Learned From the Presidential Transition

ATD Staff | October 18, 2016 | Video

Watch Dr. Martha Joynt Kumar, Director of the White House Transition Project, interview Timothy Horne, Federal Transition Coordinator for the 2016 Presidential Transition.

Leading the Federal Workforce Through the Presidential Transition

Ron Sanders, Roxy Torres | September 07, 2016 | Article

September 2016 TPMFor the September 2016 issue of The Public Manager, former OPM directors Janice Lachance and Linda Springer share some insights on how leaders and managers can support staff through the upcoming transition. 

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

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