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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Job Aid: Checklist of Employee-Friendly Workplace Practices

Evelina Silveira, Jill Walters | July 18, 2017 | Tool

This checklist, taken from the TD at Work issue “Building Blocks of Workplace Inclusion,” will help you identify potential areas to target for building a more inclusive workplace. 

Learning Organizations and the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett, author of the upcoming book Learning for the Long Run, explains what it takes to maintain a culture of learning.

The Four Phases of the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett identifies and explains four phases of the sustainability cycle.

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Human Capital Trends at ATD 2016

Clara Von Ins | June 14, 2016 | Tool

Human Capital specialist Clara Von Ins shares what key themes the human capital community focused on most at ATD 2016.

Managing Generational Differences

Kevin Sheridan | June 14, 2016 | Video

In this video, Kevin Sheridan describes the importance of understanding generational differences and accepting that your management style must be flexible to be successful as a manager. 

Women in the Workplace: Emerging as a Women in Leadership

Shavon Lindley | February 29, 2016 | Podcast

It’s promotion time! What do senior leaders look for in emerging female leaders? How can women better position themselves for recognition?

The Great Generation Shift

The Emerging Post-Boomer Workforce
Bruce Tulgan | February 01, 2016 | Tool

This whitepaper describes the post-Baby Boomer shift that demographers and workforce planners have been anticipating for decades.

Trending Content for Senior Leaders

Hot Topics at ATD 2015
ATD Staff | December 01, 2015 | Tool

See the hottest topics for talent development leaders from the 2015 ATD International Conference & Exposition.

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