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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Labor Department Leverages Tech to Serve VETS

Mika J. Cross | June 14, 2017 | Article

Connectivity technologies strengthen DOL VETS distributed workforce, culturally speaking, and enable it to provide better service.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Veterans Health Administration: Meeting the Learning Challenge

Roxy Torres | January 18, 2017 | Article

Jim Warner, chief learning officer for the Veterans Health Administration, talks about what it takes to maintain and deliver learning on a massive scale.

Learning Organizations and the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett, author of the upcoming book Learning for the Long Run, explains what it takes to maintain a culture of learning.

The Four Phases of the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett identifies and explains four phases of the sustainability cycle.

Leading the Federal Workforce Through the Presidential Transition

Ron Sanders, Roxy Torres | September 07, 2016 | Article

September 2016 TPMFor the September 2016 issue of The Public Manager, former OPM directors Janice Lachance and Linda Springer share some insights on how leaders and managers can support staff through the upcoming transition. 

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Bringing Innovation to the Federal Front

Roxy Torres, Paula Ketter | July 12, 2016 | Article

In the July 2016 cover story of The Public Manager, “A Space to Innovate,” we talked with Susannah Fox, chief technology officer at the U.S. Department of Health and Human Services. 

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