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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 20, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Learning Technology in Five Years

Chad Udell | February 01, 2017 | Video

In this video, Chad Udell shares some tips on things you may want to try out if you are just getting started with augmented reality and virtual reality.

Learning Technology in Five Years

Chad Udell | February 01, 2017 | Video

Chad Udell shares his thoughts on which emerging technologies will be prominent in the next five years.

Learning Organizations and the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett, author of the upcoming book Learning for the Long Run, explains what it takes to maintain a culture of learning.

The Four Phases of the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett identifies and explains four phases of the sustainability cycle.

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Human Capital Trends at ATD 2016

Clara Von Ins | June 14, 2016 | Tool

Human Capital specialist Clara Von Ins shares what key themes the human capital community focused on most at ATD 2016.

Managing Generational Differences

Kevin Sheridan | June 14, 2016 | Video

In this video, Kevin Sheridan describes the importance of understanding generational differences and accepting that your management style must be flexible to be successful as a manager. 

On How to Shoot Video More Effectively (Part 7): Before the Shoot: Clarify Purpose, Structure Content

Jonathan Halls | June 09, 2016 | Video

In this segment, Jonathan Halls discusses clarifying video purpose and content before shooting. The video is a portion of his presentation at TechKnowledge on how to shoot video more effectively, filmed January 13, 2016, in Las Vegas.

On How to Shoot Video More Effectively (Part 8): Before the Shoot: Draw Storyboard

Jonathan Halls | June 09, 2016 | Video

In this segment, Jonathan Halls discusses why instructional designers should storyboard. The video is a portion of his presentation at TechKnowledge on how to shoot video more effectively, filmed January 13, 2016, in Las Vegas.

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