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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

How to Do Training in a Different Culture

Deniz Senelt | August 29, 2017 | Video

ATD Master Trainer, Deniz shares her experience training in different culture.

Learning Organizations and the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett, author of the upcoming book Learning for the Long Run, explains what it takes to maintain a culture of learning.

The Four Phases of the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett identifies and explains four phases of the sustainability cycle.

Practice Genuine Collaborative Teamwork to Improve Team Effectiveness

Winsor Jenkins | September 27, 2016 | Video

Today’s global business world has become more like soccer, with the need to manage constant change.

Developing the Human Side of Business

Bahaa Hussein | August 29, 2016 | Video

When we talk about developing the human side of business, it means taking care of the people in your organization.

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Human Touch

Bahaa Hussein | July 28, 2016 | Video

Training sessions always have a main learning objective, but they can also have sub-objectives.

Human Capital Trends at ATD 2016

Clara Von Ins | June 14, 2016 | Tool

Human Capital specialist Clara Von Ins shares what key themes the human capital community focused on most at ATD 2016.

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