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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 18, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 18, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Job Aid: Checklist of Employee-Friendly Workplace Practices

Evelina Silveira, Jill Walters | July 18, 2017 | Tool

This checklist, taken from the TD at Work issue “Building Blocks of Workplace Inclusion,” will help you identify potential areas to target for building a more inclusive workplace. 

Women in the Workplace: Emerging as a Women in Leadership

Shavon Lindley | February 29, 2016 | Podcast

It’s promotion time! What do senior leaders look for in emerging female leaders? How can women better position themselves for recognition?

The Great Generation Shift

The Emerging Post-Boomer Workforce
Bruce Tulgan | February 01, 2016 | Tool

This whitepaper describes the post-Baby Boomer shift that demographers and workforce planners have been anticipating for decades.

Beyond Happy: Women, Work, and Well-Being

Video Tip #1
Beth Cabrera | September 21, 2015 | Video

What are some signs of a woman who has adopted the "beyond happy" approach? ATD author and positive psychology authority, Dr. Beth Cabrera shares insight based on research from more than a thousand women.

Dealing With Ambiguity During Change

Josh Smith | May 28, 2015 | Webcast

Learn how Health Care Service Corporation (HCSC) developed a hands-on leadership simulation event to prepare leaders to make critical decisions during unprecedented ambiguity and industry change. HCSC is the largest customer-owned health insurer in the United States and fourth largest overall, operating through its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

Diversity and Inclusion Drive Success for Today’s Leaders

Mahan Tavakoli | April 29, 2015 | Article

Effective organizations and leaders are those that recognize diversity and inclusion as essential to business operations.

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