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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 17, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Writing Better Learning Objectives Job Aid

Patti Shank | December 01, 2016 | Job Aid

Well-written learning objectives get training off to a beneficial start because they tell us what content, activities, and assessments are needed. The more precisely learning objectives are written, the easier it is to write focused instruction. This job aid will help you write better, more focused learning objectives for you next training program.

The Science of Learning E-Book

Patti Shank | October 19, 2016 | Book Chapter

Exclusive for ATD members: This compilation of Patti Shank's work covers a variety of science of learning topics, from foundational concepts to the changing nature of work.

Job Aid: How Cognitive Load Creates Better Instruction

Patti Shank | September 20, 2016 | Job Aid

Don’t waste learners’ time on unnecessary information! This job aid gives instructional designers a quick overview of cognitive load and provides quick principles to help eliminate extraneous cognitive load.

Exploring Cognitive Load

Justin Brusino, Patti Shank | August 02, 2016 | Podcast

Justin Brusino and Patti Shank explore the topic of cognitive load and learning. Patti explains different types of cognitive load and what learning professionals can do to utilize this concept to improve their learning solutions.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Building Expertise

Justin Brusino, Patti Shank | June 21, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with researcher and analyst Patti Shank about some myths around growing expertise and how L&D can improve expertise in their learners.

Neuroscience vs. Cognitive Science

Justin Brusino, Patti Shank | April 28, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with researcher and analyst Patti Shank about the differences neuroscience and cognitive science and what is means for L&D professionals.

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