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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Coaching and Mentoring: What’s the Difference?

Clara Von Ins | September 01, 2016 | Podcast

Human Capital Specialist Clara Von Ins interviews Annabelle Reitman to help decipher the key differences between coaching and mentoring. These concepts are often confused for the other, but they each have very distinct purposes. Listen in to discover which program is best for your employee development needs.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Mentoring (Member Benefit)

Exploring the types and ROI of mentoring
Beverly Kaye | March 01, 2016 | TD at Work

Mentoring can solve a whole host of organizational ills from employee turnover to generalized employee dissatisfaction. This issue describes three mentoring approaches that you can use to install this powerful performance tool in your organization. You will get detailed descriptions of one-on-one mentoring, group mentoring, and virtual mentoring, along with advice on mentor selection and strategies to be successful. A mentoring program planner is also included.

Leadership, Change, and Engagement at the IRS

John Koskinen | February 04, 2016 | Video

On September 10, 2015 John Koskinen, the 48th Commissioner of the U.S. Internal Revenue Service, addressed the Government Workforce Learning Conference.  Commissioner Koskinen discussed managing change and keeping engagement high despite dwindling resources.  To learn more about his approach to leadership in an era of challenge and change see the January 2016 issue of The Public Manager. 

Triggers: Becoming the Person We Want to Be

Marshall Goldsmith | December 14, 2015 | Webcast

Marshall Goldsmith is the world’s authority in helping successful leaders achieve positive, lasting behavior. In this fast-paced, interactive webcast, he will share his insights on why we don’t become the person we want to be—why change is so difficult for all of us.

Trending Content for Senior Leaders

Hot Topics at ATD 2015
ATD Staff | December 01, 2015 | Tool

See the hottest topics for talent development leaders from the 2015 ATD International Conference & Exposition.

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