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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 22, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Leadership, Change, and Engagement at the IRS

John Koskinen | February 04, 2016 | Video

On September 10, 2015 John Koskinen, the 48th Commissioner of the U.S. Internal Revenue Service, addressed the Government Workforce Learning Conference.  Commissioner Koskinen discussed managing change and keeping engagement high despite dwindling resources.  To learn more about his approach to leadership in an era of challenge and change see the January 2016 issue of The Public Manager. 

Sales Coaching Process Job Aid

February 01, 2016 | Tool

Follow this step-by-step process to coach your sales staff. The sales coaching process works as a cycle, so keep checking in on your salespeople and observing their performance. Once the cycle is complete, begin the process again.

Triggers: Becoming the Person We Want to Be

Marshall Goldsmith | December 14, 2015 | Webcast

Marshall Goldsmith is the world’s authority in helping successful leaders achieve positive, lasting behavior. In this fast-paced, interactive webcast, he will share his insights on why we don’t become the person we want to be—why change is so difficult for all of us.

Trending Content for Senior Leaders

Hot Topics at ATD 2015
ATD Staff | December 01, 2015 | Tool

See the hottest topics for talent development leaders from the 2015 ATD International Conference & Exposition.

Checklist for New Employee Orientation

Karen Lawson | November 23, 2015 | Tool

Investing in new employees pays big dividends in performance, retention, and engagement. But does your training program cover the essentials of making new hires feel informed, prepared, and supported? Organization development authority and prominent trainer Karen Lawson has created comprehensive new employee orientation workshops to ensure organizational onboarding is done right for the benefit of all employees, regardless of job level or function.   

The Public Manager Forum

2015 Government Workforce Learning Innovations Conference
Carol Pope, Robert M. Tobias | November 18, 2015 | Video

In this session of The Public Manager Forum, Federal Labor Relations Authority Chairman Pope discusses her role in leading the dramatic turnaround in culture and employee engagement at the FLRA. Under her leadership this small agency is ranked in the top 5 best places to work in the federal government. To learn more about Chairman Pope's leadership and employee engagement at the FLRA, see the November 2015 issue of The Public Manager.

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