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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Labor Department Leverages Tech to Serve VETS

Mika J. Cross | June 14, 2017 | Article

Connectivity technologies strengthen DOL VETS distributed workforce, culturally speaking, and enable it to provide better service.

Training's Role in Government Cybersecurity

Roxy Torres | April 18, 2017 | Article

As the executive director of the Mississippi Department of Information Technology, Craig Orgeron makes sure agencies have the cybersecurity tools they need.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Soft Skills Are Human Skills: Traits of a Good Manager

Elad Levinson | April 28, 2016 | Video

Elad Levinson describes why it's important for managers to demonstrate a genuine interest and care for their team.

Women in the Workplace: Females Finding Mentors

Shavon Lindley | March 15, 2016 | Podcast

Where should a woman look for in a mentor? Does it have to be a woman or should she look for male mentors as well? How many should she have? How do you ask someone to be a mentor?

Leadership, Change, and Engagement at the IRS

John Koskinen | February 04, 2016 | Video

On September 10, 2015 John Koskinen, the 48th Commissioner of the U.S. Internal Revenue Service, addressed the Government Workforce Learning Conference.  Commissioner Koskinen discussed managing change and keeping engagement high despite dwindling resources.  To learn more about his approach to leadership in an era of challenge and change see the January 2016 issue of The Public Manager. 

Triggers: Becoming the Person We Want to Be

Marshall Goldsmith | December 14, 2015 | Webcast

Marshall Goldsmith is the world’s authority in helping successful leaders achieve positive, lasting behavior. In this fast-paced, interactive webcast, he will share his insights on why we don’t become the person we want to be—why change is so difficult for all of us.

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