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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 18, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Interactive E-Learning Design With Sketching and Prototyping (Part 1): Intro and Design Strategy

Ethan Edwards | March 04, 2016 | Video

Ethan Edwards presented "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, at ATD's TechKnowledge conference in Las Vegas. In this segment, Ethan Edwards presents various design strategies for instructional design. The video is a portion of his presentation at TechKnowledge, "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, in Las Vegas.

Leadership, Change, and Engagement at the IRS

John Koskinen | February 04, 2016 | Video

On September 10, 2015 John Koskinen, the 48th Commissioner of the U.S. Internal Revenue Service, addressed the Government Workforce Learning Conference.  Commissioner Koskinen discussed managing change and keeping engagement high despite dwindling resources.  To learn more about his approach to leadership in an era of challenge and change see the January 2016 issue of The Public Manager. 

Triggers: Becoming the Person We Want to Be

Marshall Goldsmith | December 14, 2015 | Webcast

Marshall Goldsmith is the world’s authority in helping successful leaders achieve positive, lasting behavior. In this fast-paced, interactive webcast, he will share his insights on why we don’t become the person we want to be—why change is so difficult for all of us.

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