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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 17, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Do Training in a Different Culture

Deniz Senelt | August 29, 2017 | Video

ATD Master Trainer, Deniz shares her experience training in different culture.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Practice Genuine Collaborative Teamwork to Improve Team Effectiveness

Winsor Jenkins | September 27, 2016 | Video

Today’s global business world has become more like soccer, with the need to manage constant change.

Developing the Human Side of Business

Bahaa Hussein | August 29, 2016 | Video

When we talk about developing the human side of business, it means taking care of the people in your organization.

Human Touch

Bahaa Hussein | July 28, 2016 | Video

Training sessions always have a main learning objective, but they can also have sub-objectives.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Leadership, Change, and Engagement at the IRS

John Koskinen | February 04, 2016 | Video

On September 10, 2015 John Koskinen, the 48th Commissioner of the U.S. Internal Revenue Service, addressed the Government Workforce Learning Conference.  Commissioner Koskinen discussed managing change and keeping engagement high despite dwindling resources.  To learn more about his approach to leadership in an era of challenge and change see the January 2016 issue of The Public Manager. 

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