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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

The Science of Learning in Action: 7 Insights From Real Data

Alice Kim, Carol Leaman | May 07, 2015 | Webcast

Many organizations around the world are starting to apply the principles of brain research to their learning environments. On May 7, join Carol Leaman and Alice Kim as they leverage real learning data to determine what kind of effect is this having on behavior and, ultimately, performance.

The Art of Modern Sales Management

Chapter 07: The Sales Manager’s Role in Training
Renie McClay, Sandy Stricker | February 03, 2014 | Book Chapter

There are a number of factors that contribute to the success of training, but the bottom line is that most of the other factors boil down to one thing—manager support.

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