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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 23, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 23, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

DRIVING CHANGE THROUGH LEARNING

June 29, 2016 | Tool

What is Maersk Line? Problem #1-A lot of little Kingdoms Problem #2 – Missing Strategic Capabilities  How L&OD would support the MWBs? Unfortunately our L&OD team was not up to the task We Needed to Evolve Step 1 – Reorganized & Upgraded Step 2 – Cut Non-Strategic Projects  Step 3 – Standardized Programs Globally Step 4 – Reinvested in Best in Class Step 5 – Installed 2 L&OD Philosophies

Dealing With Ambiguity During Change

Josh Smith | May 28, 2015 | Webcast

Learn how Health Care Service Corporation (HCSC) developed a hands-on leadership simulation event to prepare leaders to make critical decisions during unprecedented ambiguity and industry change. HCSC is the largest customer-owned health insurer in the United States and fourth largest overall, operating through its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

Accelerate your Executive Career through Personal Branding and Marketing Yourself

Rita Allen | April 14, 2015 | Webcast

The term marketing makes most people think of products, services, and commodities. How about marketing ourselves—our talents, accomplishments, and value—inside our organization and within our profession, industry, and community? Are you or your staff members comfortable talking about yourselves in this way? More importantly, are you prepared to talk about yourself in this way—packaging your talents and accomplishments, showcasing them, leveraging them, and presenting them to your organization and community? Identifying, creating, and articulating a personal brand empowers people to own their career and seize opportunities. Personal branding and the ability to market ourselves is an essential ingredient for successful career management. Learn how to create a framework to embrace and develop this core competency.

Data Driven: How Performance Analytics Delivers Extraordinary Sales Results

Book Sampler (Table of Contents, Preface, Chapter 1)
Jenny Dearborn | February 24, 2015 | Book Chapter

A "how-to" guide to boosting sales through predictive and prescriptive analytics.

Sales Effectiveness Assessment

October 01, 2014 | Tool

Learn about the five sales effectiveness levels and determine where you have the greatest business needs.

22nd Century Selling Skills: Use Now at Risk of Great Success

ASTD 2014 International Conference & Expo
Mike Kunkle | May 04, 2014 | Video

In this session on 22nd century selling skills, the speaker will reveal a series of competencies that converge to form a foundation for selling mastery, in any century. He calls them 22nd century selling skills, only because we rarely see them all converge today. And when it does happen, it's usually due to luck or fate, rather than a purposeful orchestration or sales enablement plan.

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