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Labor Department Leverages Tech to Serve VETS

Mika J. Cross | June 14, 2017 | Article

Connectivity technologies strengthen DOL VETS distributed workforce, culturally speaking, and enable it to provide better service.

Training's Role in Government Cybersecurity

Roxy Torres | April 18, 2017 | Article

As the executive director of the Mississippi Department of Information Technology, Craig Orgeron makes sure agencies have the cybersecurity tools they need.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Veterans Health Administration: Meeting the Learning Challenge

Roxy Torres | January 18, 2017 | Article

Jim Warner, chief learning officer for the Veterans Health Administration, talks about what it takes to maintain and deliver learning on a massive scale.

Case Study: How to Redesign Training for Better Performance

Clara Von Ins | December 06, 2016 | Podcast

Amanda Painter shares insights on how Florida Blue redesigned a training program to meet increasing healthcare demands. Florida Blue empowered their new call center sales agents with the skills and product knowledge needed for success in the changing industry. This was done by updating their Sales Talent Management Program (STMP).  For the complete case on Florida Blue, visit casebycase.td.org.

Leading the Federal Workforce Through the Presidential Transition

Ron Sanders, Roxy Torres | September 07, 2016 | Article

September 2016 TPMFor the September 2016 issue of The Public Manager, former OPM directors Janice Lachance and Linda Springer share some insights on how leaders and managers can support staff through the upcoming transition. 

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Bringing Innovation to the Federal Front

Roxy Torres, Paula Ketter | July 12, 2016 | Article

In the July 2016 cover story of The Public Manager, “A Space to Innovate,” we talked with Susannah Fox, chief technology officer at the U.S. Department of Health and Human Services. 

Speaking Tip #1: Put Life in Your Voice

Erik Palmer | June 27, 2016 | Video

In this segment, Erik Palmer explains why putting life in your voice leads to better engagement.

Speaking Tip #2: Record Yourself

Erik Palmer | June 27, 2016 | Video

In this segment, Erik Palmer offers a suggestion for using a simple digital tool to improve your speaking performance.

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