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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 17, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Personal Development Action Plan

Carrie Van Daele | January 04, 2017 | Tool

This is a template form to assist in developing goals and follow-up plans for your employees.

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Human Capital Trends at ATD 2016

Clara Von Ins | June 14, 2016 | Tool

Human Capital specialist Clara Von Ins shares what key themes the human capital community focused on most at ATD 2016.

Breaking Down Traditional Barriers in Government: Keynote from Carolyn Colvin (US SSA)

Carolyn Colvin | June 14, 2016 | Video

Carolyn W. Colvin, Acting Commissioner of the Social Security Administration (SSA), shares how the SSA breaks down traditional barriers and skillfully invests in its employees, making SSA a thriving and successful agency.

5 qualities of leaders who are winning the war for talent

Sardek Love | April 27, 2016 | Tool

How to maximize retention, productivity, operating revenue, and profitability.

A Case Study of Global Talent Development Best Practices

Chan Lee | March 17, 2016 | Tool

Global leadership is the mega-competency that enables professionals to perform successfully in cross-cultural situations.
Global leaders succeed in contexts where the successful outcome of their jobs, roles, positions, or tasks depends on dealing with an unfamiliar set of cultural norms or multiple sets of them.

Preparing Manager to Support Staff Skills

ATD Staff | March 09, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with research and analyst Patti Shank about the February 2016 One Minute, One Question survey that looked at how L&D prepares managers to support new staff skills.

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