Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

5 qualities of leaders who are winning the war for talent

Sardek Love | April 27, 2016 | Tool

How to maximize retention, productivity, operating revenue, and profitability.

A Case Study of Global Talent Development Best Practices

Chan Lee | March 17, 2016 | Tool

Global leadership is the mega-competency that enables professionals to perform successfully in cross-cultural situations.
Global leaders succeed in contexts where the successful outcome of their jobs, roles, positions, or tasks depends on dealing with an unfamiliar set of cultural norms or multiple sets of them.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

Data Driven: How Performance Analytics Delivers Extraordinary Sales Results

Book Sampler (Table of Contents, Preface, Chapter 1)
Jenny Dearborn | February 24, 2015 | Book Chapter

A "how-to" guide to boosting sales through predictive and prescriptive analytics.

Successful Global Training (Member Benefit)

Michael J. Marquardt | November 06, 2014 | TD at Work

In this TD at Work issue, Successful Global Training, you will 1) discover the challenges of training globally, including how they relate to leadership and communication, 2) learn about the core competencies of global TD professionals, 3) gain tips and information about training design, development, implementation, and evaluation, and 4) receive guidelines for global scheduling and resource challenges.

Sales Effectiveness Assessment

October 01, 2014 | Tool

Learn about the five sales effectiveness levels and determine where you have the greatest business needs.

Please Wait

Please wait while we are getting your account information.