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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Secrets of a Professional Resume Writer

Sue Kaiden | November 20, 2015 | Webcast

Developing your resume can be a thankless and frustrating task. Ask 10 people for their opinions and you'll get 10 different answers! To help you sift through the advice, we have spoken with some of the best resume writers in the country. Join Sue Kaiden to hear about their secrets and the latest thinking on developing a resume that will get you noticed.

Resume Template

Sue Kaiden | November 19, 2015 | Tool

Editable resume template, designed specifically for ATD members, will help you to stand out from other candidates. The ATD resume template is in WORD format and includes guidance on the types of information to include in various sections of the document.

Networking Tips

Sue Kaiden | October 19, 2015 | Tool

Networking tips and tools to help you navigate a job search or career change. This document includes tips, sample networking letters and a list of questions to ask during a networking meeting.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

How to Ace Seven Types of Job Interviews—From Panels to Pasta

Thea Kelley | March 09, 2015 | Article

AcesNot every job interview is a one-on-one, question-and-answer session. There are various interview formats, each with their own challenges and opportunities. It’s important to know which type of interview you are facing so you can prepare for success. 

Data Driven: How Performance Analytics Delivers Extraordinary Sales Results

Book Sampler (Table of Contents, Preface, Chapter 1)
Jenny Dearborn | February 24, 2015 | Book Chapter

A "how-to" guide to boosting sales through predictive and prescriptive analytics.

Prepare Now to Lead Later

Terri Tierney Clark | February 20, 2015 | Webcast

Excelling later at your job means planning your career from the start. Determine the best path for you by assessing your own skills, gaining line experience, and becoming aware of the characteristics of your industry’s leaders. You also need to optimize your performance reviews and polish your image. Lastly, adopt the markers of a leader, including the ability to innovate, operate in uncertainty, convey ideas clearly, and influence others. This webinar will give you guidelines on how to prepare now so that you will be chosen to lead later.

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