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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 24, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Veterans Health Administration: Meeting the Learning Challenge

Roxy Torres | January 18, 2017 | Article

Jim Warner, chief learning officer for the Veterans Health Administration, talks about what it takes to maintain and deliver learning on a massive scale.

The Science of Learning E-Book

Patti Shank | October 19, 2016 | Book Chapter

Exclusive for ATD members: This compilation of Patti Shank's work covers a variety of science of learning topics, from foundational concepts to the changing nature of work.

OPM Looks to the Future

Michele Rhoades | October 30, 2015 | Video

On September 10, 2015 Beth Cobert, acting director of the U.S. Office of Personnel Management addressed the Government Workforce Learning Innovations Conference about the challenges faced by today's government managers and employees and the future of the federal workforce.  

Science of Learning 101: Are We Doing the Right Things?

Patti Shank | June 15, 2015 | Article

continuous learningCurrently, corporate learning and development (L&D) is still skewed heavily toward building courses and content, but this approach is not really in sync with the exponential rate of knowledge change and today’s knowledge-heavy work processes—or the instructional piece work L&D provides.  Consequently, L&D is dangerously close to becoming irrelevant in many organizations.  

Smart Data Analytics—How Learning Execs Can Move from Reports to Predictions

Mike Hawkins | June 11, 2015 | Article

data predictionsLearning and development organizations can benefit from advanced uses of data. Data analytics is helping to dynamically enable smart personalization of content to individual learner needs and channel preferences. Analytics are helping identify learning content that could become sources of revenue. Enterprise data is being integrated into learning applications to provide context rich learning environments. In countless ways, data has the capacity to add intelligence to the traditionally subjective nature of talent development.

Dealing With Ambiguity During Change

Josh Smith | May 28, 2015 | Webcast

Learn how Health Care Service Corporation (HCSC) developed a hands-on leadership simulation event to prepare leaders to make critical decisions during unprecedented ambiguity and industry change. HCSC is the largest customer-owned health insurer in the United States and fourth largest overall, operating through its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

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