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Case Study: How to Redesign Training for Better Performance

Clara Von Ins | December 06, 2016 | Podcast

Amanda Painter shares insights on how Florida Blue redesigned a training program to meet increasing healthcare demands. Florida Blue empowered their new call center sales agents with the skills and product knowledge needed for success in the changing industry. This was done by updating their Sales Talent Management Program (STMP).  For the complete case on Florida Blue, visit casebycase.td.org.

Writing Better Learning Objectives Job Aid

Patti Shank | December 01, 2016 | Job Aid

Well-written learning objectives get training off to a beneficial start because they tell us what content, activities, and assessments are needed. The more precisely learning objectives are written, the easier it is to write focused instruction. This job aid will help you write better, more focused learning objectives for you next training program.

The Science of Learning E-Book

Patti Shank | October 19, 2016 | Book Chapter

Exclusive for ATD members: This compilation of Patti Shank's work covers a variety of science of learning topics, from foundational concepts to the changing nature of work.

Job Aid: How Cognitive Load Creates Better Instruction

Patti Shank | September 20, 2016 | Job Aid

Don’t waste learners’ time on unnecessary information! This job aid gives instructional designers a quick overview of cognitive load and provides quick principles to help eliminate extraneous cognitive load.

Exploring Cognitive Load

Justin Brusino, Patti Shank | August 02, 2016 | Podcast

Justin Brusino and Patti Shank explore the topic of cognitive load and learning. Patti explains different types of cognitive load and what learning professionals can do to utilize this concept to improve their learning solutions.

Building Expertise

Justin Brusino, Patti Shank | June 21, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with researcher and analyst Patti Shank about some myths around growing expertise and how L&D can improve expertise in their learners.

Neuroscience vs. Cognitive Science

Justin Brusino, Patti Shank | April 28, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with researcher and analyst Patti Shank about the differences neuroscience and cognitive science and what is means for L&D professionals.

Sales Coaching Process Job Aid

February 01, 2016 | Tool

Follow this step-by-step process to coach your sales staff. The sales coaching process works as a cycle, so keep checking in on your salespeople and observing their performance. Once the cycle is complete, begin the process again.

Competency-Based Sales Onboarding Plan

January 06, 2016 | Tool

Based on the new ATD World-Class Sales Competency Model, this is an adaptation of the template developed by Robby Halford as the blueprint for a new competency-based sales onboarding program at his organization. Simply download this Excel template and begin creating a plan to get your sales reps ramped up fast.

Sea Change in the Container Shipping Business

Maersk Line–A.P. Moller Maersk: 2015 BEST Award Winner, #4
Jennifer J. Salopek | October 28, 2015 | Article

The learning department had to transform itself before assisting with a change effort elsewhere in the company.

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