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19 Ways to Be a Bad Boss

Kevin Sheridan | September 28, 2017 | Video

Lead With Your Customers

Mark David Jones, J. Jeff Kober | August 30, 2017 | Book Chapter

Training's Role in Government Cybersecurity

Roxy Torres | April 18, 2017 | Article

As the executive director of the Mississippi Department of Information Technology, Craig Orgeron makes sure agencies have the cybersecurity tools they need.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Case Study: How to Redesign Training for Better Performance

Clara Von Ins | December 06, 2016 | Podcast

Amanda Painter shares insights on how Florida Blue redesigned a training program to meet increasing healthcare demands. Florida Blue empowered their new call center sales agents with the skills and product knowledge needed for success in the changing industry. This was done by updating their Sales Talent Management Program (STMP).  For the complete case on Florida Blue, visit casebycase.td.org.

Speaking Tip #1: Put Life in Your Voice

Erik Palmer | June 27, 2016 | Video

In this segment, Erik Palmer explains why putting life in your voice leads to better engagement.

Speaking Tip #2: Record Yourself

Erik Palmer | June 27, 2016 | Video

In this segment, Erik Palmer offers a suggestion for using a simple digital tool to improve your speaking performance.

Speaking Tip #3: It's Not About You

Erik Palmer | June 27, 2016 | Video

In this segment, Erik Palmer explains why speaking is about the audience, not the speaker.

Managing Generational Differences

Kevin Sheridan | June 14, 2016 | Video

In this video, Kevin Sheridan describes the importance of understanding generational differences and accepting that your management style must be flexible to be successful as a manager. 

Soft Skills Are Human Skills: Traits of a Good Manager

Elad Levinson | April 28, 2016 | Video

Elad Levinson describes why it's important for managers to demonstrate a genuine interest and care for their team.

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