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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 22, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Training's Role in Government Cybersecurity

Roxy Torres | April 18, 2017 | Article

As the executive director of the Mississippi Department of Information Technology, Craig Orgeron makes sure agencies have the cybersecurity tools they need.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Modern Learning Design Process

Crystal Kadakia, Lisa M.D. Owens | February 07, 2017 | Tool

Is your L&D team ready to transform into a modern learning organization? Check out the modern learning design process as identified by the facilitators of ATD’s LearnNow Modern Learner to get you started.

Veterans Health Administration: Meeting the Learning Challenge

Roxy Torres | January 18, 2017 | Article

Jim Warner, chief learning officer for the Veterans Health Administration, talks about what it takes to maintain and deliver learning on a massive scale.

Preparing for a Presidential Transition: The Practical Guide

Roxy Torres | July 28, 2016 | Article

David Eagles outlines three things all agencies should keep an eye on during a major transition. 

Leadership, Change, and Engagement at the IRS

John Koskinen | February 04, 2016 | Video

On September 10, 2015 John Koskinen, the 48th Commissioner of the U.S. Internal Revenue Service, addressed the Government Workforce Learning Conference.  Commissioner Koskinen discussed managing change and keeping engagement high despite dwindling resources.  To learn more about his approach to leadership in an era of challenge and change see the January 2016 issue of The Public Manager. 

Infographic: Leaders as Teachers Research Report

Engaging Employees in High-Performance Learning
ATD Research | February 01, 2016 | Tool

In Leaders as Teachers: Engaging Employees in High-Performance Learning the Association for Talent Development (ATD) and the Institute for Corporate Productivity (i4cp) partnered to identify and explore what high-performance organizations are doing to derive the greatest benefits from leader-as-teacher (LAT) programs. This Infographic visually captures the results of the research.

Triggers: Becoming the Person We Want to Be

Marshall Goldsmith | December 14, 2015 | Webcast

Marshall Goldsmith is the world’s authority in helping successful leaders achieve positive, lasting behavior. In this fast-paced, interactive webcast, he will share his insights on why we don’t become the person we want to be—why change is so difficult for all of us.

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