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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Training's Role in Government Cybersecurity

Roxy Torres | April 18, 2017 | Article

As the executive director of the Mississippi Department of Information Technology, Craig Orgeron makes sure agencies have the cybersecurity tools they need.

How to Influence Employees to Maximize Resources

Richard Moore | February 17, 2017 | Article

Leaders at the Tennessee Valley Authority discovered three key actions leaders can take to influence employees to care about agency initiatives.

Modern Learning Design Process

Crystal Kadakia, Lisa M.D. Owens | February 07, 2017 | Tool

Is your L&D team ready to transform into a modern learning organization? Check out the modern learning design process as identified by the facilitators of ATD’s LearnNow Modern Learner to get you started.

Veterans Health Administration: Meeting the Learning Challenge

Roxy Torres | January 18, 2017 | Article

Jim Warner, chief learning officer for the Veterans Health Administration, talks about what it takes to maintain and deliver learning on a massive scale.

Personal Development Action Plan

Carrie Van Daele | January 04, 2017 | Tool

This is a template form to assist in developing goals and follow-up plans for your employees.

Seven Levels of Conversation for Talent Development

Clara Von Ins | August 02, 2016 | Tool

Adapted from the TD at Work: 5 Critical Conversations for Talent Development, this tool outlines the seven different levels of conversation that are crucial for talent development managers.

Human Capital Trends at ATD 2016

Clara Von Ins | June 14, 2016 | Tool

Human Capital specialist Clara Von Ins shares what key themes the human capital community focused on most at ATD 2016.

Breaking Down Traditional Barriers in Government: Keynote from Carolyn Colvin (US SSA)

Carolyn Colvin | June 14, 2016 | Video

Carolyn W. Colvin, Acting Commissioner of the Social Security Administration (SSA), shares how the SSA breaks down traditional barriers and skillfully invests in its employees, making SSA a thriving and successful agency.

Preparing Manager to Support Staff Skills

ATD Staff | March 09, 2016 | Podcast

Justin Brusino, community manager for the Science of Learning, talks with research and analyst Patti Shank about the February 2016 One Minute, One Question survey that looked at how L&D prepares managers to support new staff skills.

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