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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Training's Role in Government Cybersecurity

Roxy Torres | April 18, 2017 | Article

As the executive director of the Mississippi Department of Information Technology, Craig Orgeron makes sure agencies have the cybersecurity tools they need.

Modern Learning Design Process

Crystal Kadakia, Lisa M.D. Owens | February 07, 2017 | Tool

Is your L&D team ready to transform into a modern learning organization? Check out the modern learning design process as identified by the facilitators of ATD’s LearnNow Modern Learner to get you started.

Veterans Health Administration: Meeting the Learning Challenge

Roxy Torres | January 18, 2017 | Article

Jim Warner, chief learning officer for the Veterans Health Administration, talks about what it takes to maintain and deliver learning on a massive scale.

Infographic: Leaders as Teachers Research Report

Engaging Employees in High-Performance Learning
ATD Research | February 01, 2016 | Tool

In Leaders as Teachers: Engaging Employees in High-Performance Learning the Association for Talent Development (ATD) and the Institute for Corporate Productivity (i4cp) partnered to identify and explore what high-performance organizations are doing to derive the greatest benefits from leader-as-teacher (LAT) programs. This Infographic visually captures the results of the research.

Florida Blue, Florida’s Blue Cross and Blue Shield Plan

2015 BEST Award Winner, #17
ATD Staff | October 28, 2015 | Article

Despite the changes transforming the healthcare industry during the past few years, insurance carrier Florida Blue's talent development team has continued offering an innovative suite of learning and development programs, giving employees something solid on which to build their careers.

Understanding International Talent Trends Key to Succeeding in the Global Economy

Maria Ho | October 26, 2015 | Article

Global Trends ATD publishes its first truly global study on the state of talent development. The published research, Global Trends in Talent Development, offers comparisons along key metrics across regions (Asia-Pacific; Europe, the Middle East, and Africa (EMEA); North America; and Latin America). 

Leaders-As-Teachers: The Underused Tool for Developing Current and Future Leaders

Maria Ho | September 17, 2015 | Article


Although leaders-as-teachers (LAT) programs have considerable benefits for both leaders and employees, only 17 percent of organizations have formal LAT programs and another 39 percent have informal programs, according to new research from ATD and the Institute for Corporate Productivity (i4cp). 

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