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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 23, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

19 Ways to Be a Bad Boss

Kevin Sheridan | September 28, 2017 | Video

Learning Organizations and the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett, author of the upcoming book Learning for the Long Run, explains what it takes to maintain a culture of learning.

The Four Phases of the Sustainability Cycle

Holly Burkett | November 01, 2016 | Video

Holly Burkett identifies and explains four phases of the sustainability cycle.

Interview Tip #1: Use Clear and Concise Language

Alan De Back | September 13, 2016 | Video

Alan De Back discusses why using concise and clear language is necessary for any interview.

Interview Tip #2: Listen and Focus

Alan De Back | September 13, 2016 | Video

Hear Alan De Back discuss the importance of listening to and focusing on your interviewer.

Interview Tip #4: Non-Verbal Communication

Alan De Back | September 13, 2016 | Video

Alan De Back explains the importance of body language during an interview.

Interview Tip #3: Voice and Tone

Alan De Back | September 13, 2016 | Video

Alan De Back explains why your voice and tone should match your message.

Communication Skills for Interview Success

Alan De Back | August 12, 2016 | Video

Alan DeBack provides four tips to help you communicate at your best during an interview.

How to Talk About Salary in an Interview

Alan De Back | August 12, 2016 | Video

Hear Alan De Back's six tips for discussing salary during an interview.

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