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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | October 21, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | October 21, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Labor Department Leverages Tech to Serve VETS

Mika J. Cross | June 14, 2017 | Article

Connectivity technologies strengthen DOL VETS distributed workforce, culturally speaking, and enable it to provide better service.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

State Of The Industry

Laurie Miller, David Frankel | March 12, 2015 | Webcast

Data Driven: How Performance Analytics Delivers Extraordinary Sales Results

Book Sampler (Table of Contents, Preface, Chapter 1)
Jenny Dearborn | February 24, 2015 | Book Chapter

A "how-to" guide to boosting sales through predictive and prescriptive analytics.

Live Online Learning: 3 Keys to Virtual Training

TechKnowledge 2015 FR105
Cindy Huggett | January 16, 2015 | Video

When rolling out live online training to your workforce, what needs to happen to ensure it goes smoothly? This session will cover the three key steps every organization should follow in a virtual training implementation. It will provide practical examples from organizations that have successfully implemented live online training, along with specific tips for success. Whether its a complex blended learning program for a large global audience or only a single synchronous session, proper preparation is essential. Therefore, this highly interactive session will help you prepare your participants, your facilitators, and your technology for live online learning. It will also provide checklists and guidelines that you can put to immediate use.

MOOCs Research Whitepaper

Expanding the Scope of Organizational Learning
ATD Research | December 23, 2014 | Whitepaper

A summary of our research report on how MOOCs (massive open online courses) are being used for organizational learning.

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