Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

The 8 Mistakes That Keep Your E-Learning From Being Taken Seriously (Part 1): Unaligned

Clark Quinn | May 05, 2017 | Video

Clark Quinn presented his session The 8 Mistakes That Keep Your E-Learning From Being Taken Seriously on January 11, 2017 at TK 2017. In this segment, he explains how e-learning designers are not aligning their designs with what is really needed.

The Science of Learning E-Book

Patti Shank | October 19, 2016 | Book Chapter

Exclusive for ATD members: This compilation of Patti Shank's work covers a variety of science of learning topics, from foundational concepts to the changing nature of work.

Interactive E-Learning Design With Sketching and Prototyping (Part 5): Prototyping and Conclusion

Ethan Edwards | March 04, 2016 | Video

Ethan Edwards presented "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, at ATD's TechKnowledge conference in Las Vegas. In this segment, Ethan Edwards discusses how instructional designers can use storyboards to design e-learning programs. The video is a portion of his presentation at TechKnowledge, "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, in Las Vegas.

Interactive E-Learning Design With Sketching and Prototyping (Part 4): Sketching

Ethan Edwards | March 04, 2016 | Video

Ethan Edwards presented "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, at ATD's TechKnowledge conference in Las Vegas. In this segment, Ethan Edwards discusses how instructional designers can use sketching to design e-learning programs. The video is a portion of his presentation at TechKnowledge, "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, in Las Vegas.

Interactive E-Learning Design With Sketching and Prototyping (Part 2): Interaction

Ethan Edwards | March 04, 2016 | Video

Ethan Edwards presented "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, at ATD's TechKnowledge conference in Las Vegas. In this segment, Ethan Edwards discusses how an instructional designer can build strong instructional interactivity. The video is a portion of his presentation at TechKnowledge, "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, in Las Vegas.

Interactive E-Learning Design With Sketching and Prototyping (Part 1): Intro and Design Strategy

Ethan Edwards | March 04, 2016 | Video

Ethan Edwards presented "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, at ATD's TechKnowledge conference in Las Vegas. In this segment, Ethan Edwards presents various design strategies for instructional design. The video is a portion of his presentation at TechKnowledge, "Interactive E-Learning Design With Sketching and Protoyping," filmed January 14, 2016, in Las Vegas.

Please Wait

Please wait while we are getting your account information.