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Best Practices: Designing Training for a Global Workforce

ATD 2014 Session: W106
Judy Ravin | May 07, 2014 | Video

Globalization demands that leaders navigate a multitude of training styles, each one impacting the degree to which the trainer is able to engage, motivate, and achieve the highest level of skill acquisition and carryover. Trainers at corporations with multinational team members have an additional need: to ensure maximum learning transfer for every member of their diverse team, including those for whom English is a second language. This session provides actionable tools for using language cues—verbal, written, and visual—so trainers can achieve optimal results for both native and non-native English speakers alike. These practices not only level the playing field for all training participants, they also ensure investment in human capital is optimized to its greatest potential. These training techniques will help you subject matter carryover after the training experience, regardless of subject matter content.

Intercultural Communication: Leaping Over Boundaries

ATD 2014 Session: TU115
Ken Gimm | May 06, 2014 | Video

As organizations become more global, they come across more challenges in intercultural communication. As a result, a wide range of communication problems emerges as individuals come together from different religious, social, ethnic, and educational backgrounds. Unfortunately, a lack of intercultural communication skills deters collaboration. In this session, you will hear how intercultural communication skills training can be applied to people from different countries and cultures. You will learn how to act, communicate, and change your paradigm for synergistic cooperation. You will learn to identify and assess intercultural communication problems in your organization and develop the insight to apply best practices that have been proven in Asia. You will learn: Culture and language are not the main barrier, the common causes of dysfunctional intercultural communication, the transformative skills that enable you to leap over intercultural boundaries, and the best practices in developing cultural intelligence using African, Asian, European, and American examples.

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