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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | October 21, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

The Art of Modern Sales Management

Chapter 05: Selling Across Cultures
Renie McClay, Anup Soans | February 03, 2014 | Book Chapter

Wearing another’s lens or walking the proverbial mile in another’s shoes will cause some discomfort at first, but those who master the process stand to reap huge gains. Some businesses learn this the hard way

The Management Development Handbook

Winning With a Culture of Recognition
Lisa Haneberg | May 01, 2012 | Book Chapter

ATD Management Development Handbook Chapter - Winning With a Culture of Recognition

90 Days 90 Ways

Grow Employees Who Create Company Calm
Alexia Vernon | April 08, 2012 | Book Chapter

90 Days 90 Ways is based on nine easy-to-digest strategies for growing your new hires into competent, accountable members of your organization.

90 Days 90 Ways

Integrate Them Into Your Workplace
Alexia Vernon | April 08, 2012 | Book Chapter

In today’s business environment of slim budgets and ever-increasing demand for demonstrable results and return-on-investment, bringing recently hired team members into your organization efficiently and successfully is one of the most challenging tasks you face as a manager. 

Success For Hire: Chapter 8

Develop Strong Training & Growth Plans
Alexandra Levit | May 01, 2008 | Book Chapter

Chapter 8 from Success for Hire describes how to develop strong training and growth plans and empower new employees with a culture of learning.

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