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Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | October 18, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Rapid Retooling

Energizing the Team
Toni Hodges DeTuncq, Lawrence Polsky | May 21, 2013 | Book Chapter

Lead with confidence. Design a winning team. Implement team energizer strategies.

The Management Development Handbook

Co-Create: Building a Successful, Enduring Organization One Project at a Time
Lisa Haneberg | May 01, 2012 | Book Chapter

ATD Management Development Handbook Chapter - Co-Create: Building a Successful, Enduring Organization One Project at a Time

The Management Development Handbook

Should Managers Care About Employee Happiness?
Lisa Haneberg, Michael Lee Stallard | May 01, 2012 | Book Chapter

ATD Management Development Handbook Chapter - Should Managers Care About Employee Happiness? The answer to the question in this chapter’s title might be obvious—or maybe not—but the bottom-line impact of building employee well-being is clear, documented, and unambiguous.

The Management Development Handbook

Engaging Management: Put an End to Employee Engagement
Lisa Haneberg, David Zinger | May 01, 2012 | Book Chapter

ATD Management Development Handbook Chapter - Engaging Management: Put an End to Employee Engagement. .We are programming the magic right out of work, and our emotions, passions, and drive are going right with it. In this highly useful (albeit counterintuitive) chapter, David shares ways that managers can emerge and move away from engagement programs and toward creating workplaces that draw people in.

Strategic Learning Alignment

Chapter 1
Rita Mehegan Smith | June 01, 2011 | Book Chapter

This chapter explains why it’s important to use the language and tools of business in making the case for the learning function and learning solutions.  

The Executive Guide to Integrated Talent Management

Engaging and Retaining Talent
Beverly Kaye | June 01, 2011 | Book Chapter

The Executive Guide to Integrated Talent Management: Engaging and Retaining Talent

High Impact Middle Manager

Organizational Alignment
Lisa Haneberg | April 01, 2010 | Book Chapter

High Impact Middle Manager: Organizational Alignment - Ensuring That the Department Delivers Results

Sales Training Basics

Chapter 11: Developing a Sales Training Brand
Angela Siegfried | February 01, 2010 | Book Chapter

In this chapter, you’ll learn: the importance of building a sales training brand strategy, how to create a sales training brand, and how to create your sales training marketing strategy.

10 Steps to Successful Teams

Chapter 3: Create an Environment to Encourage Communication
Renie McClay | December 01, 2009 | Book Chapter

Using a holistic, process-oriented approach, the book carefully guides readers through the process of building strong new teams or improving even the best existing teams.

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