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Coaching for Extraordinary Results

The ROI of Executive Coaching
October 24, 2017 | Book Chapter

Coaching for Extraordinary Results: The ROI of Executive Coaching

Critical Competencies for 21st Century Leaders (Member Benefit)

Lou Russell | October 24, 2017 | TD at Work

The scope of leaders’ responsibilities is constantly evolving, yet certain core competencies remain the same. Find out which essential skills are crucial for effective leadership, and how to build them in today’s fast-paced, budget-strained work environments.

Coaching for Extraordinary Results

Case Study Global Telecom Firm
October 24, 2017 | Book Chapter

In this case study, Global Telecom Firm's coaching program gets unexpected results.

Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | October 24, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Leaders Open Doors, 2nd Edition

Chapter 1: Introducing Open-Door Leadership
Bill Treasurer | October 24, 2017 | Book Chapter

The Preface of Leaders Open Doors, 2nd Edition describes what inspired author Bill Treasurer to write this book. Chapter 1 introduces the concept of open-door leadership, or leadership that creates opportunity for others.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | October 24, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Lead With Your Customers

Mark David Jones, J. Jeff Kober | August 30, 2017 | Book Chapter

The Science of Learning E-Book

Patti Shank | October 19, 2016 | Book Chapter

Exclusive for ATD members: This compilation of Patti Shank's work covers a variety of science of learning topics, from foundational concepts to the changing nature of work.

Mentoring (Member Benefit)

Exploring the types and ROI of mentoring
Beverly Kaye | March 01, 2016 | TD at Work

Mentoring can solve a whole host of organizational ills from employee turnover to generalized employee dissatisfaction. This issue describes three mentoring approaches that you can use to install this powerful performance tool in your organization. You will get detailed descriptions of one-on-one mentoring, group mentoring, and virtual mentoring, along with advice on mentor selection and strategies to be successful. A mentoring program planner is also included.

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