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Coaching for Extraordinary Results

The ROI of Executive Coaching
October 19, 2017 | Book Chapter

Coaching for Extraordinary Results: The ROI of Executive Coaching

Coaching for Extraordinary Results

Case Study Global Telecom Firm
October 19, 2017 | Book Chapter

In this case study, Global Telecom Firm's coaching program gets unexpected results.

Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | October 19, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Leaders Open Doors, 2nd Edition

Chapter 1: Introducing Open-Door Leadership
Bill Treasurer | October 19, 2017 | Book Chapter

The Preface of Leaders Open Doors, 2nd Edition describes what inspired author Bill Treasurer to write this book. Chapter 1 introduces the concept of open-door leadership, or leadership that creates opportunity for others.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | October 19, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

Lead With Your Customers

Mark David Jones, J. Jeff Kober | August 30, 2017 | Book Chapter

The Science of Learning E-Book

Patti Shank | October 19, 2016 | Book Chapter

Exclusive for ATD members: This compilation of Patti Shank's work covers a variety of science of learning topics, from foundational concepts to the changing nature of work.

Facilitation Basics

Chapter 1-5
Donald V. McCain, Deborah D. Tobey | October 06, 2015 | Book Chapter

Use facilitation techniques to communicate salient concepts successfully and help ensure the transfer of learning. Facilitation Basics details the principles of learning facilitation and how you apply them to a real-life classroom setting. You will learn how to create a learning climate, incorporate group activities, manage difficult participants, use media to support your messages, and assess end-of-program results.

New Social Learning 2nd Edition

Chapter 3: Transition and Engage
Tony Bingham, Marcia Conner | June 15, 2015 | Book Chapter

In this chapter you’ll find the guidance you need to move forward in either a central or supporting role for driving a social learning initiative.

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