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Lead With Your Customer

Chapter 04: Using the World-Class Excellence Model to Transform Your Business
Mark David Jones, J. Jeff Kober | November 20, 2017 | Book Chapter

This chapter introduces the World Class Excellence Model to demonstrate the relationships between the various crucial components that bridge the corporate culture and the organizational brand, and in turn enable you to more completely understand and satisfy your customers.

Leaders Open Doors, 2nd Edition

Chapter 1: Introducing Open-Door Leadership
Bill Treasurer | November 20, 2017 | Book Chapter

The Preface of Leaders Open Doors, 2nd Edition describes what inspired author Bill Treasurer to write this book. Chapter 1 introduces the concept of open-door leadership, or leadership that creates opportunity for others.

Lead With Your Customer

Chapter 01: Your Customer Really Is the Key
Mark David Jones, J. Jeff Kober | November 20, 2017 | Book Chapter

What creates a successful organization? This chapter introduces The Chain Reaction of Excellence Model, a proven process that makes a successful organization.

MWH Global: A Multi-Faceted Approach to Reduce Turnover

ATD Research | August 15, 2017 | Tool

Learn how MWH Global developed a program to improve employee retention.

Essential Account Planning Report Card

Roxy Torres | August 02, 2017 | Tool

This tool will help you assess your organization’s efforts in each of the five keys for successful strategic account planning.

Job Aid: Checklist of Employee-Friendly Workplace Practices

Evelina Silveira, Jill Walters | July 18, 2017 | Tool

This checklist, taken from the TD at Work issue “Building Blocks of Workplace Inclusion,” will help you identify potential areas to target for building a more inclusive workplace. 

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