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Reviews the book 'Zapp! The Lightning of Empowerment,' by William C. Byham with Jeff Cox.
Reports that the most frequent error in written business communication is the misplaced comma, according to Zacharias Rosner, founder of The Grammar Group, a Chicago, Illinois-based company that teaches basic grammar and language usage to corporations nationwide. Top ten grammatical blunders; Rules on commas according to William Strunk Jr. and E.B. White.
Reports on the pros and cons in the incorporation of human resource development (HRD) personnel as full partners in key business decisions. Accounting for HRD training costs; Six component parts of the training and developing process.
Discusses the ratings given by the editors of 'Fortune' magazine for America's best cities for business. Factors considered by the editors.
Reports on a study about the opinion of training managers on why cost-benefit analysis of training is so rarely used. Incentive for initiating cost-benefit analysis; Benefits provided by the cost-benefit analysis; Scope of responsibility and authority of training managers.
Discusses a total-quality approach to customer service. Ways that poor service quality can detrimentally affect organizational performance; Service problem defined by the customer-handling approach; Limitations of both customer-handling and blueprinting approaches.
Studies the structures and interrelationships of early societies and its application to modern organizations. First organizations people formed beyond the family unit; Basic important jobs in the tribal organization; Organic and mechanistic organization design.
Reviews the book 'Well Made in America: Lessons From Harley-Davidson on Being the Best,' by Peter C. Reid.
Discusses fundamental questions about computer training. Number of terminals required to train a given number of students; Outcome of an experiment conducted by researchers at General Dynamics Corp.'s DSD Central Center on whether the ratio of students to terminals has any effect on learning.
Reports that media coverage of women's issues in the workplace in the U.S. has increased almost 1,500 percent since Labor Day 1979, according to NEXIS News Monitor. Increase in the number of articles each year; Corporate labor issues.
ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.
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ASTD is now the Association for Talent Development (ATD).
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