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Filtered By: X (remove/delete) 1991 X (remove/delete) 1977   Clear All

Executives Not Sold on Sales Techniques

December 01, 1991 | TD Magazine Archive

Reports on the results of a survey among corporate executives regarding what they like and do not like about salespeople. Dislike of unannounced visits by salespeople; Dislike of aggressive sales approaches; Salespeople's lack of listening skills; Salespeople's lack of knowledge about the customer's business.

Meanwhile in the United States

December 01, 1991 | TD Magazine Archive

Reports on the results of a survey of Masters of Business Administration candidates in the U.S. Concentration of most candidates on traditional business disciplines rather than on areas that will lead to the best job opportunities; Popular areas of concentration; Ratings of enjoyable and marketable concentrations.

InHouse MBA Training

December 01, 1991 | TD Magazine Archive

Reports on the establishment by European companies of their own in-house graduate training programs to ensure that their employees learn the skills they need. Coordination between Coats Viyella and Strathclyde University in Scotland; Elements of Unilever's two-year training program.

Additional Reading December 1991

Theresa Minton-Eversole | December 01, 1991 | TD Magazine Archive

Lists books on human resources development. '1991 Training and Development Yearbook,' edited by Richard B. Frantzreb; 'Human Resources Management Systems: Strategies, Tactics, and Techniques,' by Vincent R. Ceriello and Christine Freeman; 'Dare to Change Your Job and Your Life,' by Carole Kanchier.

Corporate Ambassador

Theresa Minton-Eversole | December 01, 1991 | TD Magazine Archive

Reviews the book 'Delivering Knock Your Socks Off Service,' by Kristin Anderson and Ron Zemke.

A Job Aid for Job Aids

Theresa Minton-Eversole | December 01, 1991 | TD Magazine Archive

Reviews the book 'A Handbook of Job Aids,' by Allison Rossett and Jeannette Gautier-Downes.

AIDS Training in the Workplace

Fabius P. O'Brien | December 01, 1991 | TD Magazine Archive

Focuses on AIDS training in the workplace. Importance of training managers on dealing with AIDS; Needs assessment tools; Assessment of employees' fear of AIDS; Assessment of employees' knowledge of AIDS; Assessment of the business consequences of AIDS.

Manager as Teacher

Barry L. Wisdom | December 01, 1991 | TD Magazine Archive

Reports on the role of managers in a learning-oriented organization. History of changes in the organizational structure of companies; Need for supervisors to teach employees how to learn and how to be self-directing; Qualities of a good manager-teacher; Importance of a conducive corporate culture; Qualities of fertile learning environments.

Manager as Teacher

December 01, 1991 | TD Magazine Archive

Reports on the role of managers in a learning-oriented organization. History of changes in the organizational structure of companies; Need for supervisors to teach employees how to learn and how to be self-directing; Qualities of a good manager-teacher; Importance of a conducive corporate culture; Qualities of fertile learning environments.

Training Delivers Results to Federal Express

Patricia A. Galagan | December 01, 1991 | TD Magazine Archive

Focuses on the personnel management program of Federal Express Corp. Emphasis on quality; Application of service quality indicators to measure customer satisfaction; Use of COSMOS computerized tracking system; Role of service quality indicators in corporate planning and performance evaluations.

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