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Sea Change in the Container Shipping Business

Maersk Line–A.P. Moller Maersk: 2015 BEST Award Winner, #4
Jennifer J. Salopek | October 28, 2015 | Article

The learning department had to transform itself before assisting with a change effort elsewhere in the company.

Brewing Up a New Tradition

MillerCoors: 2015 BEST Award Winner, #5
Paul Harris | October 28, 2015 | Article

The urgent need to compete against an industry Goliath prompted two established brewing companies to join forces. Then they had to jump-start a culture of learning.

IBM Corporation

2015 BEST Award Winner, #25
ATD Staff | October 28, 2015 | Article

IBM’s leadership has, in recent years, been seeking to transform client experiences by altering the company’s new-hire experience, sales training, and new manager
and executive training.

Florida Blue, Florida’s Blue Cross and Blue Shield Plan

2015 BEST Award Winner, #17
ATD Staff | October 28, 2015 | Article

Despite the changes transforming the healthcare industry during the past few years, insurance carrier Florida Blue's talent development team has continued offering an innovative suite of learning and development programs, giving employees something solid on which to build their careers.

Upwardly Mobile

ATD Staff | June 29, 2015 | Article

For Hilton’s sales force, a mobile app carries learning beyond the classroom.

ATD Reveals New World-Class Sales Competency Model

Reza Sisakhti | April 29, 2015 | Article

The updated model is based on comprehensive research on evolving trends and practices in sales.

Data Driven: How Performance Analytics Delivers Extraordinary Sales Results

Book Sampler (Table of Contents, Preface, Chapter 1)
Jenny Dearborn | February 24, 2015 | Book Chapter

A "how-to" guide to boosting sales through predictive and prescriptive analytics.

ILT Program Evaluation Form

February 01, 2015 | Tool

Use this template to gather participant feedback about the objectives, content, and facilitator of your ILT program. 

Making the Leap: The Pivotal Role of Training in AT&T's Acquisition of Cricket

TechKnowledge 2015 TH206
Tad Kozak | January 15, 2015 | Video

When AT&T acquired Leap Wireless (which operated the Cricket brand), AT&T announced it would merge Cricket with AT&T's Aio Wireless to become 'the new Cricket,' with a goal for the two to operate as one within 60 days. This session will describe the aggressive training initiative for 10,000 Cricket retail employees. The speaker, a veteran of three AT&T mergers, applied many lessons learned when designing the Cricket training initiative and added a newly developed, mobile performance support tool to emphasize just-in-time information. All resources foster self-sufficiency and were optimized for smartphone use, the primary tools for retail employees. Components of the training initiative included one day of instructor-led training focusing on the new Cricket brand and culture, to supplement an internal instructor staff, Aio worked with Wounded Warriors and other groups to hire 38 veterans as temporary instructors. A suite of WBTs and simulations covered compliance and privacy issues, network and device training, point-of-sale system guidance, and customer support. The program incorporated a performance support tool for use on the sales floor to rapidly access the information needed to handle real-time customer questions and a step-by-step guide for all major systems transactions. The speaker will describe how his team designed and tested the program within a tight timeline, the supporting technologies used to manage and deliver resources, and the ongoing role of collaboration and social learning within the new organization.

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