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Case Study: How to Redesign Training for Better Performance Premium Content

Amanda Painter shares insights on how Florida Blue redesigned a training program to meet increasing healthcare demands. Florida Blue empowered their new call center sales agents with the skills and product knowledge needed for success in the changing industry. This was done by updating their Sales Talent Management Program (STMP). 

For the complete case on Florida Blue, visit casebycase.td.org.

Details

Communities of Practice: Human Capital

Author

  • Clara Von Ins is a former junior research analyst at the Association for Talent Development.


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