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Case Study: How to Redesign Training for Better Performance Premium Content

Amanda Painter shares insights on how Florida Blue redesigned a training program to meet increasing healthcare demands. Florida Blue empowered their new call center sales agents with the skills and product knowledge needed for success in the changing industry. This was done by updating their Sales Talent Management Program (STMP). 

For the complete case on Florida Blue, visit


Communities of Practice: Human Capital


  • Clara Von Ins is the junior research analyst at the Association for Talent Development (ATD). Prior to this position, she was the human capital specialist and the communities of practice coordinator for ATD. Prior to working for ATD, Clara worked for the American Red Cross as the disaster program coordinator in Santa Barbara, California.

    Clara received a bachelor’s degree from the Ohio State University in psychology and education and her master's in public administration from the University of North Carolina-Chapel Hill.


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