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Serving Your Most Important Customer

In this preview of the July issue of The Public Manager, Alex Moore interviews Eric Keller of the Partnership for Public Service about the recent report, The Most Important Customer: Improving the Citizen Experience With Government. They discuss some of the innovative strategies agencies are using to better serve their citizen customers. Keller provides additional information in the Spotlight column in the July issue of The Public Manager.

The full issue of The Public Manager will be available July 10 on the ATD website and in the free ATD Publications app.


Communities of Practice: Government



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