TD Magazine Article Putting on the RITZ PG By Patricia A. Galagan 0 Comments Bookmark Main Site Sign in Page Don't have an ATD account? Don't have an ATD account? Forgot your Password? Already an ATD customer without a web account? Institutional subscriber? Click here to sign in. Share Member-Only Content Discusses the Rizt-Carlton Co.'s total quality management. Training programs for employees; Problem solving strategy; Importance of teamwork to achieving quality; Customer service principles and policies. You've reached ATD member-only content. Sign in below or join ATD to continue. Sign In