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Tools The article focuses on Atlanta-based Randstad North America, one of the biggest professional staffing companies in the U.S. Randstad North America is a subsidiary of Netherlands-based Randstad Holding NV, which is among the world's largest providers of professional staffing services. Randstad's success is largely dependent on the quality of its staffing agents as they are the ones who are dispatched to branch offices throughout the continent to bring in the clients and provide day-to-day service. Randstad started an onboarding program for its new agents but this program could not prove itself very effective. For one thing, most of the training took place in instructor-led classroom sessions that were time-consuming and resource-intensive which involved six weeks of concentrated effort by new hires. In addition, nearly all of the course materials used in training were on paper, making distribution and reproduction difficult. Meeting the challenges would require a substantial overhaul of the program, including improved methods of learning delivery, altered schedules, and better accountability.

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