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Four Keys to Working Across Borders

ATD 2014 Session: SU307

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How do you create interactions to improve operational performance and increase problem solving and decision making in teams that work across the globe? Using real-world case studies from their practice with global work-teams and their experiences working in the U.K., the Netherlands, India, Japan, Singapore, China, and the United States, the speakers will describe four behavioral keys that inspire collaboration, enhance productivity, and reduce waste to accelerate achieving results in organizations. You will learn how these four behaviors unleash individual, team, and organization capabilities. These behaviors reduce waste in every interaction, within teams and workgroups, and across differences of culture, nationality, hierarchical level, and organizational affiliation. These behaviors create a standard-work foundation for improving communication and eliminating mistakes and misunderstandings, and they build an environment of trust throughout an organization. You will learn about each one in detail, get examples of their impacts in workplaces around the world, and see how to put them to work to create immediate results in your organization.


  • Frederick Miller

    Cited as a forerunner of corporate change in The Age of Heretics, Frederick A. Miller serves as CEO of The Kaleel Jamison Consulting Group (one of Consulting magazine's Seven Small Jewels in 2010). With more than 30 years in organization development and transformation, he specializes in using inclusion as the HOWSM "a foundational transformation mindset he co-created with Judith H. Katz ”to accelerate results and achieve higher operational performance in Fortune 100 companies and other organizations. He co-authored, with Judith H. Katz, Be BIG: Step Up, Step Out, Be Bold: Daring to Do Our Best Work Together and The Inclusion Breakthrough: Unleashing the Real Power of Diversity. He has served on the boards of Ben & Jerry's Homemade, Day & Zimmermann, and many other organizations. Fred has received many honors during his career: In 2007, Profiles in Diversity Journal named him one of 40 Pioneers of Diversity, and he became the youngest person ever to win the OD Network's Lifetime Achievement Award.

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